Field Coordinator – Phone Surveys

À propos

In the framework of an impact evaluation of a programme supporting refugees, Development Expertise Lab (DEL) is implementing a large-scale phone survey with Cameroonian refugees living in Nigeria. All interviews will be conducted remotely by phone and WhatsApp, using computer-assisted telephone interviewing (CATI) with SurveyCTO. Applicants may be based in Nigeria or Cameroon and must be fluent in English. As the survey is conducted entirely by phone, no travel is required. The Field Coordinator will supervise a small team of enumerators. Contract Duration: short-term consultancy, paid at a daily rate, covering preparation, training, pilot, and data collection between early August and late September 2026

Main Responsibilities

• The Field Coordinator will be in charge of:
• Supporting the DEL project team in obtaining the necessary local authorisations to conduct data collection, if and where required
• Supporting the recruitment and selection of enumerators, for approval by the research team
• Contributing to the survey implementation plan, the survey manual, and the enumerator training programme, in coordination with the DEL project team
• Co-facilitating the three-day enumerator training and the one-day pilot
• Supervising the day-to-day work of the enumerator team, monitoring daily productivity, and managing call scheduling
• Implementing routine data quality assurance, including follow-up on high-frequency check flags raised by the central data team
• Ensuring that all call attempts and their outcomes are recorded accurately, and that discrepancies and anomalies in the data are reconciled and corrected in communication with the DEL project team
• Ensuring adherence to survey procedures, ethical standards, informed consent protocols, and data protection requirements for sensitive data collected from vulnerable populations
• Participating in daily check-ins with the DEL project team and the research team during the first week of data collection and regular check-ins thereafter, and addressing issues raised on data quality

Formation et compétences

• Candidates must meet the following criteria:
• Native or fluent speaker of English (required); fluency in Cameroonian Pidgin English is an asset
• Demonstrated experience supervising teams of enumerators on socio-economic surveys, including phone-based (CATI) surveys
• Experience with computer-assisted interviewing software; experience with SurveyCTO is a strong asset
• Knowledge of the cultural context and sensitivities of the respondent population
• University degree
• Strong communication skills and proven ability to liaise between enumerators, project management, and research teams
• Based in Nigeria or Cameroon