Senior Information Technology Specialist

Missions

Senior Information Technology Specialist at GSM plays a crucial role in ensuring the stability, security, and efficiency of our IT infrastructure. This role requires strong expertise in IT Helpdesk support, security operations, and network administration to maintain a seamless technology environment for employees and business operations. Below is an overview of the key responsibilities and qualifications for this role:

Key Responsibilities

• IT Helpdesk &
• User Support: Provide technical support to internal users, troubleshoot hardware and software issues, and manage IT assets
• Security &
• Compliance: Implement security best practices, monitor for vulnerabilities, and enforce data protection policies to safeguard company assets
• Network Administration &
• Monitoring: Manage and optimize network infrastructure, ensuring reliable connectivity and performance across all locations
• System Administration: Oversee cloud and on-premise IT systems, including servers, endpoints, and collaboration tools (e.g., Google Workspace, Microsoft 365)
• Incident &
• Problem Resolution: Act as the first point of contact for IT incidents, perform root cause analysis, and implement preventive measures
• Automation &
• Process Improvement: Develop and implement IT workflows and automation tools to enhance operational efficiency
• Cross-Functional Collaboration: Work closely with security, engineering, and compliance teams to ensure IT policies align with business objectives

Basic Qualifications

• 3+ years of experience in IT support, security operations, or network administration
• Strong knowledge of IT Helpdesk management, troubleshooting methodologies, and ticketing systems
• Experience with security tools (SIEM, firewalls, endpoint protection) and best practices in cybersecurity
• Proficiency in network management (LAN, WAN, VPN, firewalls, DNS, DHCP)
• Familiarity with IT infrastructure management, including cloud services (AWS, Azure, or GCP)
• Excellent communication and problem-solving skills, with the ability to support users at all technical levels

Preferred Qualifications

• Industry certifications such as CompTIA Security+, CCNA, ITIL, or Microsoft Certified: Azure Administrator
• Experience managing IT assets and implementing IT governance frameworks
• Hands-on experience with scripting and automation (Python, PowerShell, Bash)
• Prior experience in a fast-paced, global technology environment. D'autres offres qui pourraient vous intéresser