IT and Administrative Specialist at STRIVING FOR ALL Cameroon

Internet and Network Support: Monitor internet connectivity and troubleshoot service interruptions. Support basic Wi-Fi, router, modem, switch, and local network issues while coordinating with internet service providers during outages. Camera Systems & Security Technology: Monitor the operational status of CCTV and camera systems, ensuring continuous recording and secure, authorized access. Coordinate maintenance or repairs with service providers. IT Equipment Support: Provide first-line support, setup, and maintenance for computers, printers, projectors, screens, and mobile devices. Troubleshoot hardware, software, and peripheral issues, escalating advanced problems when necessary. User Accounts & Access Management: Manage the creation, modification, deactivation, and password resets of user accounts. Support IT onboarding and offboarding while strictly enforcing data security and confidentiality procedures. Equipment Inventory & Tracking: Maintain an up-to-date, detailed inventory of all technology assets (serial numbers, condition, location, and assigned users). Conduct periodic physical checks and plan for replacement needs. Vendor Coordination & Administration: Act as the main point of contact for ISPs, technicians, and equipment suppliers. Maintain all IT documentation, invoices, quotations, warranties, subscriptions, and procurement records. Office Administration & Logistics: Assist in the day-to-day logistical management of the office. Supervise office supplies inventory, coordinate maintenance of general office facilities, and support the team with event organization, travel arrangements, or meeting scheduling. Tools & Methodologies Methodologies: ITIL-aligned first-line technical support, structured ticket tracking, asset management lifecycles, and user-centric service delivery. Tracking & Management: Ticketing systems for incident tracking, asset inventory logs, and digital documentation databases. Tools & Platforms: Google Workspace and Microsoft 365 Administration, Office productivity suites, network diagnostics, and CCTV/IP camera monitoring software. Expected Deliverables Up-to-date IT asset inventory and hardware movement logs. Resolved technical support tickets within agreed response times. Maintained documentation of vendor contracts, internet service SLAs, and procurement invoices. Securely managed user access records and prompt onboarding/offboarding IT configurations. Required Qualifications Experience 1-3 years in IT support, help desk, technical support, systems support, or a similar role (experience in non-profits or offices is a plus). Technical Skills Proficiency in computer troubleshooting (hardware/software), basic networking (Wi-Fi, routers, switches), user account management, and cybersecurity best practices. Tool Mastery Hands-on experience with Microsoft Office/Google Workspace administration, CCTV/IP camera systems, and structured inventory tracking tools. Soft Skills Strong attention to detail, customer service orientation, analytical problem-solving mindset, confidentiality, and professional-level English proficiency (French is an advantage). Education Diploma, HND, Bachelor's degree in Computer Science, IT, Networking, or equivalent practical experience. HOW TO APPLY All applications must be submitted ONLINE at : https://strivingforall.org/careers The deadline for submitting applications is Novembre 11, 2026 Apply to this job