Technicien Informatique (H/F) E-Faso Abidjan CDI

General Information

• Employer: Chambre des Mines
• Company: E-Faso
• Location: Abidjan, Côte d’Ivoire
• Status: Supervisory staff

Position Overview

The Chamber of Mines is seeking an IT Technician (M/F) to strengthen its teams. Reporting to the Executive Director, the successful candidate will be responsible for ensuring the availability, maintenance, and proper functioning of the IT equipment and associated services, while providing effective technical support to employees.

Main Responsibilities

The IT Technician (M/F) will aim to provide close, responsive, and efficient IT support to ensure the continuity of the organization's activities. He/she will work on workstations, equipment, networks, software, and collaborative tools. He/she will also participate in securing the IT infrastructure and the continuous improvement of IT services.

User Support and IT Equipment Maintenance

• Install and configure computers and their peripherals
• Set up and configure the necessary software
• Assist employees in using office tools
• Resolve incidents related to printers, scanners, and other peripherals
• Manage support for user accounts and access rights to platforms
• Track interventions carried out by technical service providers

Network and Connectivity Management

• Provide first-level support on the computer network
• Diagnose Internet and network connection problems
• Handle support for Wi-Fi and LAN connections
• Collaborate on the configuration of network equipment
• Monitor the availability of the Internet connection

Audiovisual, Event, and Documentation Support

• Provide technical assistance during meetings and conferences
• Prepare the necessary equipment for these events
• Ensure the management of the organization's documentation